NPS Job aid

This job aid was created as a tool to help call center associates create better customer experience to achieve a positive Net Promoter Score. 

Audience: Call center employees

Tools used: Snagit, Microsoft PowerPoint

EQ at work.pdf

EQ in the workplace

This job aid was developed as a valuable resource to assist individuals  that are interested in personal and professional development and are looking to enhance their emotional intelligence skills in a professional setting.

Audience: Employees, Managers and Leaders, HR Professionals, Consultants and Trainers.

Tools used: Canva